Last updated: August 2026
At Pectus Centre ("we", "our", or "us"), we are committed to protecting your privacy and ensuring the security of your personal and health information. This Privacy Policy outlines how we collect, use, store, and disclose your information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
By using our website (pectuscentre.com.au), booking a consultation, or purchasing a product from us, you agree to the practices described in this policy.
1. The Information We Collect
We only collect personal information that is reasonably necessary for us to provide our clinical consultation services and supply medical-grade hardware. This may include:
- Identity & Contact Details: Full name, billing/shipping address, email address, and phone number.
- Health & Clinical Information: Information regarding chest wall conditions (such as pectus excavatum or carinatum), treatment history, anatomical measurements, consultation notes, and photo records shared for sizing or clinical evaluation.
- Transaction Data: Records of appointments booked, products purchased, and payment receipts (note: credit card details are processed securely via third-party payment gateways and are never stored directly by us).
- Website Usage Data: IP address, browser type, device information, and pages visited through cookies and analytics tools to help us improve your browsing experience.
2. How We Collect Personal Information
We generally collect your personal information directly from you when you:
- Complete an online contact form, inquiry, or booking request.
- Attend an in-person or online clinical consultation.
- Purchase a vacuum bell or other products through our website.
- Communicate with us via email, phone, or digital messaging.
3. Why We Collect, Use, and Hold Your Information
We use your personal and sensitive health information for primary purposes directly related to your care and our business operations, including:
- Delivering clinical assessments, sizing recommendations, and tailored conservative treatment plans.
- Processing and fulfilling product orders and managing size exchanges or warranty requests.
- Managing appointment scheduling, reminders, and customer support.
- Complying with legal, medical device, and tax obligations under Australian law.
4. Disclosure of Personal Information
We respect the confidentiality of your health data. We do not sell, rent, or trade your personal information. We may disclose your information only to trusted third parties who assist us in operating our business, under strict confidentiality requirements, including:
- IT, hosting, and website platform providers.
- Practice management, booking, and telehealth software providers.
- Secure payment gateway processors.
- Couriers and shipping providers to deliver your device.
5. Security and Data Storage
We take reasonable steps to protect your personal and health information from misuse, interference, loss, unauthorized access, modification, or disclosure.
- Data is stored in secure, encrypted cloud environments and password-protected databases.
- We retain your health and transaction records only for as long as necessary to fulfil the purposes for which they were collected or to satisfy our legal, clinical, and accounting obligations.
6. Accessing and Correcting Your Information
You have the right to request access to the personal and health information we hold about you, and to ask for corrections if you believe that information is inaccurate, out-of-date, or incomplete.
To request access or correction, please contact us using the details below. We may require proof of identity before releasing personal records.
7. Complaints and Enquiries
If you have a question about this Privacy Policy or believe that we have breached your privacy rights under Australian law, please contact us directly. We will investigate your complaint and respond to you in a timely manner.
If you are unsatisfied with our response, you can escalate the matter to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
8. Contact Us
For any privacy-related inquiries, requests, or complaints, please reach out to our team at:
